How to Get Help
  • 20 Nov 2021
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How to Get Help

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Overview

We want your experience with Preset to be smooth and positive from day one! We realize, though, that a bit of assistance at the right time can help you ramp-up and be more productive without wasting energy.

To help with this, we have put together a list of resources designed to give you the answers you need, when you need them.


Knowledge Base

What you're looking at right now—the Preset documentation—is likely one of the best initial resources to consult. This knowledge base provides a wide variety of practical instructions and video walkthroughs for both Preset and Superset. Even if you don’t have a specific question, this is a great place to start on your learning journey with Preset! And we encourage you to continue to check it out as we are continuously updating and adding new documentation.

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Open a Support Ticket

Professional and Enterprise users can also directly open a Support ticket by visiting the Preset Support Portal at https://preset.io/support/.

If you are looking for assistance related to billing or payments for your account you can open a support ticket with the category of "Billing and Payments" or e-mail billing@preset.io


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