Generating a HAR File

Generating a HAR File

A HAR (HTTP Archive) file records the network requests and responses made by your browser. It’s useful for debugging issues related to loading dashboards, charts, or data connections in Preset.

Follow the instructions below based on your browser.

Google Chrome

1. Open Chrome and go to the page where the issue occurs.
2. Right-click anywhere on the page and select Inspect to open DevTools.
3. Click the Network tab.
4. Check the box for Preserve log (top-left of the tab).
5. Reproduce the issue (refresh the page if necessary).
6. Click on the Export HAR button.
   
7. Save the file and share it with your support contact.

Mozilla Firefox

1. Go to the page experiencing the issue.
2. Press F12 or right-click > Inspect.
3. Click on the Network tab.
4. Ensure Persist Logs is checked.
5. Reload the page and reproduce the issue.
6. Right-click anywhere in the list of requests and select Save All As HAR.
7. Save the file and share it with support.

Safari (macOS)

Safari requires Developer Tools to be enabled first.

Enable Developer Tools (if not already):

1. Open Safari.
2. Go to Safari > Settings > Advanced.
3. Check Show Develop menu in menu bar.

Generate HAR File:

1. Navigate to the problematic page.
2. In the top menu, click Develop > Show Web Inspector.
3. Click the Network tab.
4. Reproduce the issue.
5. Right-click inside the network tab and select Export HAR.
6. Save and share the file.

Microsoft Edge

1. Go to the page where the issue occurs.
2. Press F12 or right-click > Inspect.
3. Go to the Network tab.
4. Check Preserve log.
5. Reproduce the issue.
6. Right-click in the request list > Save all as HAR with content.
7. Save and upload the file as needed.

Notes

• Sensitive Information: HAR files may include tokens or credentials. Review or share via a secure method if needed.
• Performance Issues: Always reproduce the issue while recording the HAR for a full capture.